Privacy Policy

Privacy Policy & SMS Terms of Service

Privacy Policy

VIS Group, Inc. (“VIS Group,” “we,” “us,” or “our”) provides homeowner association management services and is committed to protecting the privacy of homeowners, clients, vendors, and website visitors. This policy explains what personal information we collect, how we use it, and with whom we share it.

Information we collect

We may collect the following categories of personal information:

  • Contact information: name, mailing address, email address, and phone number.
  • Account information related to HOA services, including property address, account status, payment history, and communication preferences.
  • Information you provide when submitting a form on our website, opting into SMS messaging, or otherwise communicating with us.
  • Technical information such as IP address, browser type, and device identifiers when you visit our website.

How we use personal information

We use personal information to:

  • Provide HOA management services and communicate with homeowners, association boards, and vendors.
  • Send service-related notifications, including SMS messages you have opted into.
  • Process payments and manage assessments.
  • Respond to inquiries and provide customer support.
  • Comply with legal, regulatory, and contractual obligations.
  • Maintain, secure, and improve our website and services.

Who we share personal information with

We share personal information only as needed to operate our business:

  • With service providers that support our operations (for example, payment processors, software vendors, and hosting providers) under confidentiality obligations.
  • With the homeowner association boards we manage, as necessary to carry out association business.
  • When required by law, court order, subpoena, or to protect our rights, property, or the safety of others.

SMS consent is not shared with third parties or affiliates. Mobile information, including opt-in data and phone numbers collected for SMS messaging, will not be shared with third parties or affiliates for marketing or promotional purposes.

Your choices

You may contact us at any time to update your information or opt out of communications. To opt out of SMS messages, reply STOP to any message. For assistance, reply HELP or visit https://vismanagement.com/.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No system is perfectly secure, and we cannot guarantee the absolute security of any information transmitted to us.

Changes to this policy

We may update this policy from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have questions about this policy, contact us at:

VIS Group, Inc.
8617 Martin Way E Lacey, WA 98516
info@vismanagement.com
800-537-9619

SMS Terms & Conditions

By opting into SMS messaging from a web form, written authorization, or verbal request, you agree to receive SMS messages from VIS Group, Inc. These messages may include account notifications, appointment reminders, service updates, and other operational communications related to your homeowner association.

SMS consent is not shared with third parties or affiliates. Mobile information, including opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes.